On December 3, 2015, we discovered that an individual broke into our N. Charleston, South Carolina office and stole some of our equipment, including two password-protected, unencrypted laptops. Upon learning this, Lowcountry immediately contacted law enforcement and began an investigation. Through its investigation, Lowcountry determined that the laptops contained electromyography (EMG) reports for some of our patients. The EMG reports may have included patients' full names, dates of birth, dates of service, and some clinical information, such as chief complaint and physical exam notes. The reports did not contain Social Security numbers, health insurance numbers, or other financial or account information. At this time, the laptops have not been recovered.
To date, we have no reason to believe that any of our patients' information has been accessed or used improperly. However, in an abundance of caution, we began sending letters to potentially affected patients on February 9, 2016, and have established a dedicated call center to assist patients with any questions. This incident did not affect all Lowcountry patients, however if you believe you are potentially affected, but have not received a letter by February 24, 2016, please call (877) 215-8731 , Monday through Friday, between 9:00 a.m. and 7:00 p.m. Eastern Time (closed on U.S. observed holidays). Please be prepared to provide the following ten digit reference number when calling: 5306020416
We deeply regret any inconvenience this may cause you. To help prevent a similar incident from reoccurring, we are taking steps to enhance our existing physical and technical safeguards regarding the security of our facilities and patient information that we maintain.