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Frequently Asked Questions

Prescription Policy


Please try to anticipate your refill needs so that they can be taken care of during your office visit.

Generally, your doctor will give you enough refills to last until your next visit. If you need to call for a prescription refill, requests require 24 hours to be processed.

If a request is called in after 12:00 noon on Friday, it will not be processed until the following Monday.

No medication requests will be filled by the on call doctor on Saturday, Sunday, or Holidays.

You may check with your pharmacy to verify that the prescription is ready for pick up. We will contact you if there is a problem filling your request.

Attention Patients, effective 11/1/2016, the timeframe for prescription pick-up has changed to the following; Monday - Thursday pick up by 4pm, and Friday pick up by 2pm.